FAQ

Frequently Asked Questions

BILLING

Do you offer refunds?

No. All sales are final. We do not offer refunds under any circumstances including unused time, dissatisfaction, or accidental purchases. Please make sure you select the correct product before ordering.

What payment methods do you accept?

We accept all major credit and debit cards via Stripe, as well as PayPal.

When am I billed?

All services are billed in advance on a monthly basis. Your billing date is set when you first place your order.

Can I cancel anytime?

Yes. No contracts, no cancellation fees. Cancel from your client area at any time. Your server will remain active until the end of the current billing period.

What happens if I initiate a chargeback?

Initiating a chargeback or payment dispute is a violation of our Terms of Service. Your account will be immediately suspended and all services terminated. We reserve the right to pursue debt collection for any amounts recovered through chargebacks.

TECHNICAL

How fast is server setup?

Instant. Your server is deployed within minutes of payment — no waiting, no manual setup.

Where are your servers located?

We have servers in the United States and Europe. You can select your preferred location when configuring your order.

What games do you support?

We support 60+ games including SCUM, Rust, DayZ, ARK, Minecraft, Palworld, Valheim and many more. View the full list at derangedhosting.com/order.

Do you support mods and plugins?

Yes. Full mod support across all supported games. Run Oxide, BepInEx, Forge, Fabric — whatever your community needs.

Do you offer DDoS protection?

Yes. DDoS protection is included on every plan at no extra cost.

SUPPORT

How do I get support?

Open a support ticket from your client area. Our team will respond as quickly as possible. You can also join our Discord server for community support.

LEGAL

What happens if I violate the Terms of Service?

Violations of our Terms of Service or Acceptable Use Policy will result in immediate account termination withou